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Claim Procedure for Motor Insurance

  1. In case of accident inform to our claim team on tollfree number.

  2. Do not remove the vehicle before spot survey done by insurance company.

  3. After spot survey send vehicle to work shop.

  4. Handover all relevant documents for claim in work shop with duly filled claim form with customer signature.

  5. Repairer prepares the estimate of damages for final survey and intimate to insurance co for final survey.

  6. Surveyor visits work shop for inspection of vehicle and give approval to start the repair work.

  7. Repairer repairs vehicle as per approval given by insurance company.

  8. Repairer call surveyor to re-inspect the vehicle after vehicle gets repaired.

  9. As per surveyor assessment repairer prepares invoice for repair and handover to insurance co and surveyor

  10. Insurance company sends the liability confirmation mail to repairer.

  11. After receiving liability confirmation by insurance co. Repairer take difference from customer and release the vehicle.
Note:- If spot survey not done in commercial vehicle and commercial taxi passing vehicle insurance company settle the claim on non standard basis.
From the above mentioned points customer has to involve up-to point no. 4 rest of things will be taken care by us.

Please check the Required Document List for Claim Procedure



List of Documents required at the time of claim

1) Required document while Private Car Claim
  1. Registration certificate (R.C. book / Smart card)
  2. Tax Certificate
  3. Motor driving licence of driver at the time of loss (LMV-NT)
  4. Policy copy / Covernote copy
  5. Spot survey is must in case of major damage and third party injury or death
  6. FIR and Panchnama is must in case of major damage and third party injury or death
Any other documents in support of claim

2) Required document while Commercial Taxi Passing Vehicle Claim
  1. Registration certificate (R.C. book)
  2. Tax certificate
  3. Motor driving licence of driver at the time of loss (LMV-TR)
  4. Fitness certificate
  5. Permit
  6. Policy copy / Cover note copy
  7. Spot survey is must in Commercial Taxi Passing Vehicle
  8. FIR and Panchnama is must
Any other documents in support of claim

3) Required document while Heavy Commercial Vehicle (Goods Carrying Vehicle)
  1. Registration certificate (R.C. book)
  2. Tax Certificate
  3. Tax paid recipt of other state in case of vehicle was accident in other state
  4. Motor driving licence of driver at the time of loss (transport)
  5. Fitness Certificate
  6. Permit
  7. Load challan if vehicle was loaded at the time of accident
  8. Policy copy / cover note copy
  9. Spot survey is must
  10. FIR and Panchnama is must
Any other documents in support of claim

4) Required document while Bus (Public Service Vehicle)
  1. Registration certificate (R.C. book)
  2. Tax Certificate
  3. Tax paid receipt of other state in case of vehicle was accident in other state
  4. Motor driving licence of driver at the time of loss:-
    1)In case of Passenger vehicle (TRV-PSV-BUS AND BADGE NUMBER)(psvbus)
    2) In case of private passing bus driving licence of driver (TRV-private bus)(PVT BUS)
  5. Fitness certificate
  6. 1)Permit
    2)In case of school or collage bus required permit of R.T.O. For school or collage bus
  7. Policy copy / cover note copy
  8. Spot survey is must
  9. FIR and panchnama is must
Any other documents in support of claim

Driving Licence


  1. Private cars: Required driving licence of driver - LMV - Non-Transport

  2. Commercial Taxi Passing Vehicle: Required Driving Licence of driver - LMV-Transport

  3. Bus Private Passing: Required Driving Licence of driver - TRV-private bus (Private Bus)

  4. Bus Commercial Passing: Required Driving Licence of driver - TRV-PSV-Bus (PSV Bus+ Badge No)

  5. Goods Carrying Vehicle zip to 407: Required Driving Licence of driver - LMV-Transport

  6. Goods Carrying Vehicle 709 to all H.G.V : Required Driving Licence of driver - Trans

  7. Tankers Carrying Hazardous Chemicals: Required Driving Licence of driver - Hazardous / Explosives carrying

 

Check Claim Procedure For following General Insurance :


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